Terms of Service

1. Definitions and scope

“Shop” means Aura Dress Rental. “Customer” means anyone who books or rents. “Dress” means garments and accessories listed for rent on our website.
Services include online browsing and booking, payment, delivery/returns, and after-rental support. We are an online-only service based in Chiang Mai with no physical storefront or fitting location at present. Fast Grab delivery is available in Chiang Mai and nearby areas, with nationwide parcel delivery across Thailand.

2. Eligibility

Customers must be at least 18 years old or have legal guardian consent. You must provide accurate information and use your own LINE account to sign in.
We may refuse service for false information, unlawful use, or conduct that damages property or reputation.

3. Bookings, payment, and confirmation

Website bookings are reservation requests. A booking is confirmed when we approve it and you complete any amount shown during the booking flow, if payment is required.
Rental fees, deposits, or other charges may vary by dress, promotion, and the settings published at booking time; the amount shown before confirmation is the reference amount for that booking.
We may decline or cancel if the dress is unavailable, information is incomplete, or we cannot reach you within the stated timeframe.

4. Fees and payment

Pay using the method shown by the system or provided by the shop, and upload payment proof when the booking flow requires it.
Amount due = listed rental fee − discounts (if any) + deposit or additional fees (if any) shown before confirmation.
If a booking requires a deposit, the amount is shown before confirmation and any refund or deduction follows the terms disclosed for that booking. If no deposit is shown, none is charged.
Supported payment methods are shown during booking.

5. Pickup, use, and return

Pick up on the agreed date/time or per stated delivery/pickup terms.
Use dresses only for appropriate purposes. Do not alter, cut, dye, or use in ways that may damage the garment.
Return on time, clean, without strong odors, permanent stains, or damage beyond normal wear.
Late returns may incur daily fees as disclosed before booking.

6. Damage, loss, and related charges

You are responsible for loss or damage during the rental period, except normal wear and tear.
We assess damage using reasonable evidence such as photos or repair costs. If the booking includes a deposit, documented damage may be deducted from it; if there is no deposit, we may bill proven damage costs separately.
If a dress is lost or irreparably damaged, you may owe compensation based on the value disclosed for that dress.

7. Cancellations and rescheduling

To cancel or reschedule, contact LINE OA @a2dress as early as possible.
Refunds or deposit refunds (if applicable) follow the terms shown or communicated for that booking.
If we cancel due to force majeure, such as a dress becoming damaged or unavailable, we will offer a substitute or refund amounts already paid as appropriate.

8. Loyalty points and benefits

The Aura Dress Rental membership points program is subject to shop rules. Points have no cash value and are non-transferable.
We may change, suspend, or end the program with notice via the website or LINE OA.

9. Photos, reviews, and intellectual property

Dress photos, logos, and site content are shop or licensor property. Do not copy for commercial use without permission.
If you submit reviews or photos, you grant us a license to use them to promote our services (with attribution where appropriate) unless you opt out.

10. Limitation of liability

Services are provided “as is.” We do not guarantee every dress fits every body or occasion; compare the measurements on the dress detail page with your current measurements before booking and contact LINE OA if you need help.
We are not liable for indirect damages, lost profits, or force majeure beyond our control.
Our maximum liability per booking is limited to rental fees and service charges paid for that booking, unless law prohibits such limits.

11. Governing law and disputes

These terms are governed by Thai law.
Disputes should first be resolved through negotiation via LINE OA @a2dress. If unresolved, the competent Thai courts under applicable law will have jurisdiction.

12. Contact

Questions about rentals, bookings, or complaints:
LINE OA: @a2dress
Primary service area: Chiang Mai, Thailand
Service model: Online Only — fast Grab delivery in Chiang Mai/nearby areas and nationwide parcel delivery.